Production Support
Production Support
The SSR support team provides high quality and quick turnaround for all types of Production issues.
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Our team guides the prioritization process, defines workarounds (if applicable), capture the key factors of actual issue resolutions and provides timely solutions to minimize the business impact while collaborating with the respective vendor teams.
Our team guides the prioritization process, defines workarounds (if applicable), capture the key factors of actual issue resolutions and provides timely solutions to minimize the business impact while collaborating with the respective vendor teams.
We create an active Playbook and provide all forms of Training with the systems to prevent future occurrences of issues. Last but not least, our support team defines and manages the Deployment/Upgrades of systems by carefully minimizing the system outages and business impacts.
We create an active Playbook and provide all forms of Training with the systems to prevent future occurrences of issues. Last but not least, our support team defines and manages the Deployment/Upgrades of systems by carefully minimizing the system outages and business impacts.
Primary - Level 1 Support
Primary - Level 1 Support
24/7 - Superior Production Support - including L1/L2/L3
One Stop – SCM Business Needs
Experienced Resources on Manhattan Suites of Products
SCM Ad-hoc Business Requests
Responsible for all SCM Delivery
SCM Peak – Plan, configure, Prep and Support
Go Live – Technical & Functional
Offshore- Cost Effective Rates 24/7
Application Management Services (AMS)
Application Management Services (AMS)
Dedicated Application Support – WMOS, LM, DOM, MIF, TMS
Pro-Active alerts, Monitoring and Dashboards
Product – Manhattan , JDA/Blue Yonder, Oracle, SAP
RFP – Economical & Efficient
Quality Engineering Automation
Quality Engineering Automation
Expertise – DevOps, Automation, CI-CD (SCM Platform)
End-to-End Automation
Performance Engineering and fine tuning system parameters.
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