Production Support

The SSR support team provides high quality and quick turnaround for all types of Production issues.

Our team guides the prioritization process, defines workarounds (if applicable), capture the key factors of actual issue resolutions and provides timely solutions to minimize the business impact while collaborating with the respective vendor teams.

We create an active Playbook and provide all forms of Training with the systems to prevent future occurrences of issues. Last but not least, our support team defines and manages the Deployment/Upgrades of systems by carefully minimizing the system outages and business impacts.

Primary - Level 1 Support

  • 24/7 - Superior Production Support - including L1/L2/L3

  • One Stop – SCM Business Needs

  • Experienced Resources on Manhattan Suites of Products

  • SCM Ad-hoc Business Requests

  • Responsible for all SCM Delivery

  • SCM Peak – Plan, configure, Prep and Support

  • Go Live – Technical & Functional

  • Offshore- Cost Effective Rates 24/7

Application Management Services (AMS)

  • Dedicated Application Support – WMOS, LM, DOM, MIF, TMS

  • Pro-Active alerts, Monitoring and Dashboards

  • Product – Manhattan , JDA/Blue Yonder, Oracle, SAP

  • RFP – Economical & Efficient

Quality Engineering Automation

  • Expertise – DevOps, Automation, CI-CD (SCM Platform)

  • End-to-End Automation

  • Performance Engineering and fine tuning system parameters.